All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 business of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.

Pre-Order Policy | Aziel & Co

At Aziel & Co, some products may be offered as pre-order items. This allows customers to secure high-demand products before they arrive in stock.

Please read the following policy carefully before placing a pre-order.

🛍️ What Is a Pre-Order?

A pre-order means the product is not yet in stock but is available for purchase in advance. By placing a pre-order, you reserve stock from an incoming shipment.

Pre-order items will be clearly marked on the product page.

💳 Payment for Pre-Orders

• Full payment is required at the time of purchase to secure your item.

• Orders are processed once payment has been confirmed.

• Pre-order purchases are treated as confirmed orders.

⏳ Estimated Shipping Timeframes

Each pre-order product will display an estimated dispatch window. These timeframes are based on information provided by suppliers and logistics partners.

Please note:

• Dates are estimates only, not guaranteed delivery dates.

• Manufacturing schedules, freight timelines, and customs clearance may affect arrival.

• Delays outside of Aziel & Co’s control may occur.

⌚ WavWatch Pre-Orders

WavWatch products may be supplied via specialist third-party partners. As a result, pre-order delivery timelines may be influenced by:

• International freight schedules

• Customs processing

• Third-party logistics handling

While we work closely with partners to minimise delays, Aziel & Co cannot guarantee exact arrival dates for WavWatch pre-orders. We will provide updates if timelines change.

📦 Shipping of Mixed Orders

If your order contains both:

• In-stock items and

• Pre-order items

Your order may be held and shipped together once all items are available.

If you would like in-stock items shipped separately, please place separate orders or contact us (additional shipping fees may apply).

❌ Cancellations

• Pre-orders may be cancelled within 24 hours of purchase.

• After this period, cancellations may not be possible as stock allocation and supplier commitments are made.

• Approved cancellations may incur payment processing or administration fees.

🔄 Refunds

If a pre-order item cannot be fulfilled due to supplier cancellation or stock unavailability, a full refund will be provided.

📩 Communication

We aim to keep customers informed and will notify you of:

• Shipment updates

• Unexpected delays

• Changes to estimated dispatch windows

For questions, please contact: [your support email]

💛 Our Commitment

Pre-orders allow us to offer innovative and in-demand products, but they require coordination with global suppliers and freight networks. We appreciate your patience and understanding as we work to deliver your order as quickly as possible.